Massena Unit Director

The Massena Unit Director is responsible for directing/managing overall daily operations of the Boys & Girls Club of Massena with the primary concern for quality service delivery, supervision and training of staff, facilities management, community relations, funding cultivation and membership administration.

This is a full-time position.

Key Roles (Essential Job Responsibilities)


  • Establish services that prepare youth for success and that create a club environment that facilitates achievement of Youth Development Outcomes.
  • Ensure a healthy and safe environment, ensuring facilities, equipment and supplies are maintained.
  • Conduct regular staff meetings with cooperation, coordination and inclusion of management staff. As a rule, meetings should have as their primary focus, the improvement of youth development strategies. See that minutes are recorded from each meeting and distributed appropriately.
  • Recruit, manage and provide career development opportunities for Unit staff and volunteers.

Strategic Planning:

  • Plan, develop, implement and evaluate overall programs, services and activities to ensure they meet stated objectives and member needs and interests.
  • Compile regular reports reflecting all activities, attendance and participation.
  • Works with Board to ensure the development and implementation of a strategic planning process for programs, including the development of annual program objectives.
  • Ensure quality improvement of programs by conducting program evaluations and annual written analysis of member needs and interests.
  • Encourage and support effective board roles and functions, acting as liaison to BOD and keep them advised of activities and needs of Unit. Ensure accountability to the BOD.
  • Works with President/CPO, and/or Board of Directors to identify and develop new areas of outreach.

Resource Development:

  • Contribute to attaining financial support:
    • Write grant proposals for foundation, corporate, individual and government support;
      • Work with the BOD to solicit corporations and civic groups for donations and other support; and
      • Assist with fundraising events as necessary.
  • Manage financial resources, participating in the development of the annual budget for the Unit. Control expenditures against budget, making recommendations for expenditures to purchase supplies and equipment.
  • Manage the budgeting reporting processes for grant reporting. Responsible for seeing that all reporting data is complete and accurate and compiled on an ongoing basis.
  • Assist with the control of expenditures as well as the management of program outcomes for all grants, serving as a liaison and facilitator of information between the development department and the program department.
  • Ensure administrative and operational systems are in place, overseeing the maintenance and operation of the physical properties and equipment of the Club, including use of facilities by outside groups.

Partnership Development:

  • Develop collaborative partnerships with public, civic groups and social agencies within the community. Represents the organization and interprets its objectives, standards and programs.
  • Leads development and cultivation of Community/ Government/Inter-Agency Relationships for the purpose of identifying new areas of outreach, additional sources of financial support as well as opportunities for expanded programs through collaborative participation.
  • Develop partnerships with parents, community leaders and organizations.

Marketing and Public Relations:

  • Develop and maintain public relations, promoting and stimulating membership within the Club.
  • See that proper “logo” identification and use of name is used at all times.
  • Develop and maintain public relations to increase the visibility of programs, services and activities within the Club and community.

Risk Management & Personnel Management:

  • To be fully versed in all policies and procedures as outlined in the Employee Handbook of Personnel Policies & Procedures and the Standard Operating Procedures Manual to ensure that all staff, programs, services and events follow and maintain established risk management practices. Responsible for liability both legally and morally implied in any decision and any site operation.
  • Utilizing the established procedures as outlined in the Employee Handbook of Personnel Policies & Procedures and the Standard Operating Procedures Manual, manage the human resource aspect of personnel, including but not limited to: daily staff management, employee performance evaluation, adherence to policies, staff discipline as well as staff development and training.
  • See that the BOD are kept abreast of all progress as related above as well as all discipline or correction of staff prior to any staff conferences.

Program & Staff Development:

  • Provides support and guidance to program staff in handling of day-to-day problems of instruction and implementation of curriculum.
  • Provide support and guidance for program staff to improve their program management skills. This is best accomplished through modeling and demonstration by the Unit Director.
  • Evaluate lesson plans and make appropriate recommendations for change and/or modification with careful emphasis on positive reinforcement.
  • Conduct regular classroom observations of program staff and meet with program staff to discuss programs and lesson related issues; to highlight strengths and identify areas for improvement.
  • Review and ensure that all program staff are conducting valid pre and post tests for all programs.
  • Organize and present pre and post test data in graphical format to be incorporated into board program reports as well as grant reports.
  • Recruit, select, manage and provide career development opportunities for branch staff and volunteers. Conduct and attend regular staff meetings.

Membership, Parent & Volunteer Services:

  • Manage the successful implementation of all membership, parent and volunteer services including the supervision of all related staff, the oversight and supervision of all registration procedures for both membership and volunteers, the orientation process of all membership, parents and volunteers and the collection of all appropriate fees for membership, late fees, services, etc.
  • Responsible for the oversight of all paperwork and record keeping associated with membership, parent and volunteer services. Responsible for reviewing policies and procedures for all such services to see that they are being maintained and all paperwork and records properly maintained.

Additional Responsibilities:

  • Responsible for regularly monitoring and promptly responding to messages (email, voice mail, social media).
  • Responsible for meeting stated deadlines as assigned including weekly, monthly, quarterly and annual reports with work being completed in an accurate, neat and concise manner with full attention to detail and instructions for reporting.
  • Responsible for seeing that Board President is informed in advance of all communication with Board, Donors, Potential Donors, local, state and governmental officials and all media representatives.
  • Purchase or approve purchase of supplies and equipment as defined by the budget.
  • Work with staff on special events to carry out programs in all departments.
  • Exercise authority in problems relating to members; utilize guidance and discipline plan.
  • Create and implement regular schedule for maintenance and repair for buildings, vehicles and equipment. See that above items are repaired in a timely manner.
  • Develop and evaluate ongoing programs and performance of staff.
  • Oversee the coordination of periodic staff evaluations.
  • Create opportunities for program training during each month. Ideally, training sessions should model appropriate program implementation and facilitation skills.
  • Responsible for overseeing membership registration and the efficient and professional record keeping of membership records and payment information.
  • Develop relationships with local colleges and universities for the purpose of recruiting volunteers to assist with Club homework and tutoring program.
  • Oversee transportation program of the organization including coordinating with transporting agencies. Oversee daily pickup of students by club staff to ensure proper safety measures are being followed.
  • Ensure that club and club staff, members and volunteers are sufficiently prepared for Tours, Open Houses and visits by donors and funding agencies.
  • Assume other duties as assigned.


  • Bachelor’s Degree from an accredited college required.
  • A minimum of 3-4 years’ work experience at a professional level where knowledge, experience and competency in the above key roles was acquired.
  • Demonstrated ability to plan, organize, and direct club operations.
  • Demonstrated ability in personnel supervision, facilities management, and the recruitment, motivation and retention of key personnel.
  • Manage and maintain a facility and develop community support of club operations and programs.
  • Enthusiasm for mission and knowledge of agency and its programs.
  • Must be able to work well with children and participate in activities.
  • Must be willing to learn about the club’s mission and youth strategies.
  • Must be able to relate to youth.
  • Must pass a background check.
  • Must possess a valid driver’s license.
  • A background in teaching or working with youth is preferred.
  • If not CPR and First Aid Certified, must obtain within the first 6 months of employment.
  • Strong communication skills, both oral and written.
  • Ability to deal effectively with members.
  • Exercise authority in problems relating to members; utilize guidance and discipline plan.

To Apply: Email your up-to-date resume, a cover letter that summarizes why you would make a great Unit Director and an attachment that provides your answers to the questions below to:

Review of candidates will begin immediately and continue until the position is filled.

Please submit the following with your resume and cover letter:  To assist you and the search committee in discerning the best match for the position, please attach responses to these three questions along with your resume for consideration. Candidates without responses will not be considered.

1.  What do you feel are your three most valuable traits in relation to this position?
2.  What has been your favorite job and why?
3.  Why would you like to work for the Boys & Girls Club of Massena?

Click here to download a PDF version of this Unit Director Job Description.